Privacy Policy

Last Updated: August 01, 2025

Introduction

Barney’s Heating and Air (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your personal information. This policy applies to information collected through our website and any related services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

1. Personally Identifiable Information (PII)

While using our website, particularly when you fill out a contact or service request form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information includes:

  • Name
  • Email Address
  • Phone Number
  • Physical Address (collected voluntarily to provide quotes or schedule service)
  • Details about your HVAC issue or any other information you provide in the message field.

2. Non-Personally Identifiable Information (Usage Data)

We also collect information that your browser sends whenever you visit our website. This is done automatically through services like Google Analytics. This data may include:

  • Your computer’s Internet Protocol (IP) address
  • Browser type and version
  • The pages of our website that you visit
  • The time and date of your visit
  • The time spent on those pages and other diagnostic data

This information is aggregated and does not personally identify you.

How We Use Your Information

We use the collected data for the following purposes:

  • To Provide Service: To respond to your inquiries, schedule appointments, provide estimates, and perform the HVAC services you request.
  • To Communicate: To contact you with service updates, confirmations, or to answer your questions.
  • To Improve Our Website: To analyze usage data to understand how our visitors use the site, allowing us to improve its functionality, content, and user experience.
  • For Marketing (with your consent): To send you information about our services, special offers, or maintenance reminders. You will always have the option to opt-out of these communications.
  • To Comply with the Law: To meet legal and regulatory requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Google Analytics: We use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services.

You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Data Sharing and Disclosure

Barney’s Heating and Air does not sell, trade, or rent your personally identifiable information to others. We may share your information only in the following limited circumstances:

  • With Service Providers: We may employ trusted third-party companies or individuals to facilitate our website or perform service-related tasks (e.g., website hosting, payment processing, scheduling software). These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • By Law: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

The security of your data is important to us. We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights and Choices

You have the right to:

  • Access, update, or delete the personal information we have on you.
  • Opt-out of receiving marketing communications from us at any time by following the unsubscribe link or instructions provided in any email we send.

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: